In support of Government reforms for Public Bodies to provide an efficient and effective service to its members, the Corporation is pleased to present this service charter as its commitment to the welfare of existing and prospective policyholders. This service charter covers our core business functions and the associated services necessary for the benefit of members and the financial viability of the organization as a whole.
Mission
To maintain an acceptable level of good quality policies and continuously introduce new business and financial services to ensure growth and financial viability of the Corporation.
Corporate Objectives
1. To maintain the financial viability of the Corporation in order to provide sustainable level of benefits and meet its obligations to policyholders.
2. To promote good client relationships through improved services and new products.
3. To improve administration systems as well as the capability of its resources to enhance an effective service, improve our market share and public awareness.
At Samoa Life Assurance Corporation, we are committed to providing our valued clients with exceptional service and support. Our service charter outlines our commitment to you:
- Accessibility: We strive to be accessible to our clients through multiple channels, including our website, telephone, email, and in-person consultations at our offices.
- Transparency: We believe in transparent communication and aim to provide clear and concise information about our insurance products, services, and processes.
- Timeliness: We are dedicated to addressing your inquiries, concerns, and requests in a timely manner. Our team endeavors to respond promptly to all client communications.
- Professionalism: Our staff members are trained professionals who uphold the highest standards of professionalism and ethics. We are committed to delivering personalized service with integrity and respect.
- Quality Assurance: We continuously strive to improve our services and processes to ensure the highest quality standards. Your feedback is invaluable to us as we work to exceed your expectations.
- Customer Satisfaction: Your satisfaction is our top priority. We are here to listen to your needs, answer your questions, and provide solutions that meet your insurance requirements.
- Confidentiality: We understand the importance of confidentiality when it comes to your personal and financial information. Rest assured that your privacy is paramount, and we take all necessary measures to safeguard your data.
At Samoa Life Assurance Corporation, we are dedicated to building lasting relationships with our clients based on trust, reliability, and exceptional service. Thank you for choosing us as your insurance partner.
Organization Structure
As a matter of policy, Samoa Life embarked on a programme designed to place management of the Corporation fully in the hands of local personnel as soon as practicable. Successive expatriate general managers were contracted to fulfil this developmental role in addition to general administrative control. Training of local staff was carried out, both within the office and through overseas courses and schools.
This programme progressed steadily to the extent that management became fully localised on 1 August 1988, with the appointment of the first local General Manager. As of date, the current General Manager is supported by a well established senior and middle management structure.
Our Current Board
SLAC Board of Directors 2024 (L to R): Mataia Tui Faasili, Leteleausasala Julie Tuala, Sasae Walter (middle), Mataia Vensel Margraff, Maiava Eneleata Samau